Terms of service
OVERVIEW
This website is owned and operated by Hatsu Matcha. Throughout this website, the terms "we," "us," and "our" refer to Hatsu Matcha. By providing this website, along with all information, tools, and services available through it, Hatsu Matcha makes these resources available to you, subject to your acceptance of the terms, conditions, policies, and notices set out herein.
By accessing our website and/or purchasing products from us, you engage with our "Service" and agree to comply with these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced within this document or made available through hyperlinks. These Terms apply to all users of the website, including, but not limited to, browsers, customers, vendors, merchants, and content contributors.
Please review these Terms of Service carefully before using or accessing our website. Your access to or use of any part of the website signifies your agreement to be bound by these Terms. If you do not accept all of the terms and conditions contained in this agreement, you must not access the website or use any of its services. Where these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms.
Any new functionality, features, or tools introduced to the store in the future will also be governed by these Terms of Service. The latest version of these Terms is always available on this page. We reserve the right to revise, update, or replace any part of these Terms by publishing changes on our website. It is your responsibility to review this page periodically for updates. Your continued use of or access to the website after any changes have been posted constitutes your acceptance of those revisions.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By accepting these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence. If you have reached the age of majority and have provided your consent for your minor dependents to use this website, you also confirm that such consent has been granted.
You must not use our products or services for any unlawful or unauthorized purpose. In using the Service, you must also comply with all applicable laws and regulations in your jurisdiction, including, without limitation, copyright laws.
You must not upload, transmit, or distribute any viruses, worms, or other malicious or destructive code.
Any breach or violation of these Terms may result in the immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to any person, at any time, and for any reason.
You acknowledge that any content you submit, excluding credit card information, may be transmitted without encryption and may involve (a) transfers across various networks, and (b) modifications required to meet the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission across networks.
You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Service, your use of the Service, access to the Service, or any contact provided through the website without our prior written consent.
The section headings used in these Terms are included solely for convenience and do not affect the interpretation or application of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do not guarantee that the information provided on this website is accurate, complete, or up to date. The content on this website is intended for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more current sources of information. Any reliance you place on the material available on this website is entirely at your own risk.
This website may include historical information that is provided solely for reference purposes. Such information is not current and should not be considered up to date. We reserve the right to modify the contents of this website at any time but are under no obligation to update any information contained herein. You acknowledge that it is your responsibility to monitor any changes made to our website.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products may change without prior notice.
We reserve the right to modify, suspend, or discontinue the Service, or any part of its content, at any time and without prior notice.
We shall not be liable to you or to any third party for any modification, price adjustment, suspension, or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services offered through our website may be available exclusively online. These products or services may be offered in limited quantities and may only be returned or exchanged in accordance with our Return Policy.
While we make every reasonable effort to display the colours and images of our products as accurately as possible, we cannot guarantee that the colours displayed on your device or monitor will accurately reflect the actual product.
We reserve the right, but are not obligated, to restrict the sale of our products or Services to any individual, geographic area, or jurisdiction. Such restrictions may be applied on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Product descriptions, pricing, and availability may be changed at any time without prior notice at our sole discretion. We further reserve the right to discontinue any product at any time. Any offer for a product or service made through this website is void where prohibited by law.
We do not guarantee that any products, services, information, or other materials obtained through the Service will meet your expectations, nor do we warrant that any defects or errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to decline any order placed through our store. At our sole discretion, we may limit or cancel quantities purchased per individual, household, or order. Such limitations may apply to orders placed using the same customer account, the same credit card, and/or the same billing or shipping address. If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided when the order was placed. We also reserve the right to restrict or refuse orders that, in our sole judgment, appear to have been placed by dealers, resellers, or distributors.
You agree to provide accurate, complete, and up-to-date account and purchase information for all transactions made through our store. You also agree to promptly update your account details, including your email address, credit card information, and card expiration dates, to enable us to process your orders and contact you when necessary.
For additional information, please refer to our Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that are neither monitored nor controlled by us, and over which we have no input or authority.
You acknowledge and agree that any such third-party tools are provided on an "as is" and "as available" basis, without any warranties, representations, conditions, or endorsements of any kind. We accept no liability for any issues arising from or related to your use of these optional third-party tools.
Your use of any optional tools made available through our website is entirely at your own risk and discretion. It is your responsibility to review and accept the terms and conditions established by the relevant third-party provider before using such tools.
From time to time, we may introduce new services, features, tools, or resources through our website. Any such additions will also be governed by these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Some content, products, and services made available through our Service may include materials provided by third parties.
Our website may contain links to third-party websites that are not owned or operated by us. We do not review or assess the content, accuracy, or reliability of those websites and make no warranties regarding any third-party materials, products, services, or websites. Accordingly, we accept no responsibility or liability for any third-party content or resources.
We are not responsible for any loss or damage arising from the purchase or use of goods, services, content, resources, or any other transactions conducted through third-party websites. Before engaging in any transaction, you should carefully review the applicable policies and practices of the relevant third party. Any complaints, claims, concerns, or questions relating to third-party products or services should be directed to the respective third-party provider.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit specific materials at our request (such as contest entries), or voluntarily send us creative ideas, suggestions, proposals, plans, or any other materials by email, postal mail, online, or any other method (collectively referred to as "comments"), you agree that we may, at any time and without restriction, edit, reproduce, publish, distribute, translate, or otherwise use those comments in any medium. We are under no obligation to (1) keep any comments confidential, (2) provide compensation for any comments, or (3) respond to any comments submitted.
Although we may monitor, edit, or remove content, we are under no obligation to do so. We reserve the right, at our sole discretion, to remove any content that we determine to be unlawful, offensive, threatening, defamatory, libelous, obscene, pornographic, or otherwise objectionable, or that infringes upon any party
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, the information available on our website or through the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping fees, delivery times, or product availability. We reserve the right to correct any such errors, inaccuracies, or omissions, and to modify or update information or cancel orders where any information on the Service or any related website is inaccurate, without prior notice, including after you have submitted your order.
Except where required by applicable law, we are under no obligation to update, revise, or clarify any information contained in the Service or on any related website, including, without limitation, pricing information. Any update or refresh date displayed on the Service or a related website should not be interpreted as indicating that all information has been modified, updated, or reviewed.
SECTION 12 – PROHIBITED USES
In addition to the other restrictions outlined in these Terms of Service, you are prohibited from using the website or its content for any of the following purposes:
(a) engaging in any unlawful activity;
(b) encouraging or soliciting others to commit or participate in unlawful acts;
(c) violating any applicable international, federal, provincial, state, or local laws, regulations, rules, or ordinances;
(d) infringing upon or violating our intellectual property rights or the intellectual property rights of others;
(e) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against any person based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) submitting false, inaccurate, or misleading information;
(g) uploading or transmitting viruses, malware, or any other malicious code that may affect the functionality or operation of the Service, any related website, other websites, or the Internet;
(h) collecting, harvesting, or tracking the personal information of others;
(i) engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping activities;
(j) using the website for any obscene or immoral purpose; or
(k) interfering with or attempting to bypass the security features of the Service, any related website, other websites, or the Internet.
We reserve the right to suspend or terminate your access to the Service or any related website if you violate any of the prohibited uses outlined above.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or free from errors.
We also do not warrant that any results obtained through the use of the Service will be accurate, complete, or reliable.
You acknowledge and agree that we may, from time to time and without prior notice, suspend or discontinue the Service for indefinite periods or terminate the Service at any time.
Your use of the Service, or your inability to use it, is entirely at your own risk. Unless expressly stated otherwise by us, the Service and all products and services provided through it are supplied on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, whether express or implied. This includes, but is not limited to, any implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by applicable law, Hatsu Matcha, including our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether arising in contract, tort (including negligence), strict liability, or otherwise, resulting from your use of the Service, any products obtained through the Service, or any claim connected with your use of the Service or any product. This limitation also applies to any errors or omissions in content, or any loss or damage arising from the use of any content or product made available through the Service, even if we have been advised of the possibility of such damages. Where certain jurisdictions do not permit the exclusion or limitation of liability for incidental or consequential damages, our liability shall be limited to the maximum extent permitted under applicable law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Hatsu Matcha, together with our parent company, subsidiaries, affiliates, partners, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any claims, demands, liabilities, damages, or expenses, including reasonable legal fees, asserted by any third party as a result of or arising from your breach of these Terms of Service or any documents incorporated by reference, your violation of any applicable law, or your infringement of the rights of any third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.
SECTION 16 – TERMINATION
Any obligations and liabilities incurred by either party before the effective date of termination shall continue to remain in force after the termination of this agreement for all applicable purposes.
These Terms of Service remain effective unless and until terminated by either you or us. You may terminate these Terms at any time by informing us that you no longer wish to use our Services or by discontinuing your use of our website.
If, in our sole discretion, we determine or reasonably suspect that you have breached any provision of these Terms of Service, we reserve the right to terminate this agreement immediately and without prior notice. In such circumstances, you will remain responsible for all outstanding amounts due up to and including the date of termination, and we may also deny or restrict your access to our Services, in whole or in part.
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision under these Terms of Service shall not be deemed a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules published by us on this website or relating to the Service, constitute the complete agreement and understanding between you and us regarding your use of the Service. They supersede all prior or contemporaneous agreements, communications, negotiations, and proposals, whether oral or written, including any previous versions of these Terms of Service.
Any uncertainty or ambiguity in the interpretation of these Terms of Service shall not be interpreted against the party responsible for drafting them.
SECTION 18 – GOVERNING LAW
These Terms of Service, together with any separate agreements under which we provide our Services to you, shall be governed by and interpreted in accordance with the laws of Singapore.
SECTION 19 – CHANGES TO THE TERMS OF SERVICE
The latest version of these Terms of Service is available for your review at any time on this page.
We reserve the right, at our sole discretion, to amend, update, or replace any part of these Terms of Service by publishing the revised terms on our website. It is your responsibility to review this page periodically for any updates. Your continued access to or use of our website or the Service after any changes have been posted constitutes your acceptance of those revised Terms.
SECTION 20 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us at hello.hatsumatcha@gmail.com.